Refund policy

Refund and Returns Policy

The short version

You have 30 days from the day your order is delivered to request a return. Items must be unused, in their original condition and in their original packaging.

How to start a return

Contact us first through the Contact page with your order number and the reason for the return. We will reply with the correct return address and instructions. Items sent back without contacting us first cannot be accepted.

Damaged, faulty or incorrect items

Check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, send us a photo within 7 days of delivery. We will replace the item or refund it in full, and we pay the return shipping.

Change of mind

If you simply no longer want an item, you are still covered by the 30 day window, but you pay the return shipping and the item must come back unused in its original packaging. We recommend a tracked service, because we can only refund items that reach us.

Items we cannot accept

Hardwired lighting that has already been installed, gift cards, and any item made or personalised to your specification cannot be returned unless they are faulty. This does not affect your legal rights.

Cancelling an order

You can cancel free of charge at any point before your order is dispatched. Contact us as quickly as possible with your order number.

Refunds

Once your return arrives and is inspected we email you to confirm the outcome. Approved refunds go back to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges are refunded only where the item was faulty, damaged or incorrect.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the piece you want.

Questions

If anything here is unclear, ask us through the Contact page before you send anything back.